Moment furious Gen Z service dog owner clashes with Macy's staff: 'Federal law overrides store policy'

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Moment furious Gen Z service dog owner clashes with Macy's staff: 'Federal law overrides store policy'

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A furious service dog owner filmed the moment she was targeted by a Macy's manager who was upset that her dog was in the store unleashed. The TikTok video shows a black lab lying on the tile flooring of the store in Lake Grove, New York, with audio of the dog's owner and her friend being told, 'You can't have dogs without leashes.' The handler, Payton, then tries to explain to the manager, who later identifies herself as Ashley, that her dog and her friend's dogs are service animals.
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