Outraged Delta flyers blast airline over slow refunds after bosses were accused of shifting blame for chaos onto Microsoft CrowdStrike outage
Delta customers are complaining about the carrier's response to last month's CrowdStrike outage. The airline's operations were brought to a virtual standstill because of the incident July 19, and several travelers unhappy with the company's attempts to make amends have been airing their frustrations. Several spoke to The Wall Street Journal on Tuesday, citing issues that arose during the crisis like unseen hotel costs and false advice. Some reimbursements did not cover the full costs of their returns, and others were forced to wait for days for some sort of solution.
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